Electronic Queue Management System
Our electronic queue management system is designed for banks, government agencies, retail and wholesale stores, and service points. It automates the queuing process for purchasing goods, receiving services, consultations, and personal requests to managers, enhancing efficiency and customer satisfaction.
Electronic Queue Components
E-Queue Ticket Kiosks
Our devices, based on self-service kiosks (electronic queue terminals), automate customer flows by allowing users to obtain tickets for selected services. These kiosks can be equipped with feedback forms, service quality assessments, and various informational services, including advertising, maps, and reference information.
Electronic Queue Displays
Our monitors and TVs support Smart TV and Android TV, or come equipped with a modern TV box. They are used to display information about the electronic queue order. The Smartix interface allows for customization and branding to align with the customer’s corporate style. These devices also feature a running line and support advertising banners and videos.
Manager’s Workplace
A personal computer, tablet, or smartphone with a browser running our electronic queue web application enables employees to work with clients and process requests online.
The flexibility of this solution allows employees to move freely around the office or branch with a tablet or smartphone, addressing client needs in any location while simultaneously performing other tasks as necessary.
Other Features
Service Quality Assessment
Our service quality assessment system operates on Android tablets. This modern and popular solution quickly connects to the workplace by scanning a QR code with the tablet camera on the employee’s monitor.
VIP Clients
Issuance of a priority ticket: Clients can access this functionality by logging in at the kiosk using their phone number or by scanning their smart card with the built-in reader on the e-queue kiosk.
Speech Synthesis Service
Our voice assistant launch service eliminates the need for human voice acting, utilizing either Google Speech-to-Text or the Microsoft voice platform. This solution significantly simplifies the creation and editing of voice notifications.
Mobile E-Queue
Clients can join the queue via a web application using their smartphones. By scanning a QR code, they access the application, select the desired service, and secure their place in line. They can continue with their activities while simultaneously monitoring their queue status on their phone’s screen.
Built-In Reporting
Our system includes a reporting module at no additional cost or subscription fees! It provides real-time information about each employee’s working hours, assesses their efficiency, tracks the average waiting time for customers at each location, and evaluates served, unserved, and canceled customers, among other features.
Why Choose Us?
Our company develops one of the most modern and flexible queue automation solutions on the market. We not only provide a ready-made system tailored for various business sectors but also offer custom modifications upon request. As a result, our customers receive not just software and equipment, but a comprehensive system that continues to evolve and scale in line with changing business processes and the growing demands of end customers.